FAQs: Central Intake

Keeping our patients at the forefront of care, Central Intake has developed a streamlined single-entry model with the following goals:

• Improving patient access to timely endoscopy
• Ensuring patients are receiving the right test, for the right indication, at the right facility with the most appropriate specialist
• Enhancing communication, record keeping and continuity of care

The Central Intake Program triages patients who are being referred for colorectal cancer screening and surveillance colonoscopy, including:

• Abnormal Fecal Immunochemical Test (FIT)
• Screening related to a family history of colorectal cancer
• Surveillance for post-polvpectomy colonoscopy

If you are unable to attend your scheduled appointment, we ask that you contact the specialist office to notify them of the cancellation. This will allow the opportunity to book another patient into the appointment date you are unable to keep. A new referral may be required from your primary care physician if you reschedule your procedure more than twice.

The endoscopist or surgeon that was scheduled to do your procedure will send a letter to the physician who referred you for the test indicating that you did not attend your procedure. It’s up to the specialist that you were booked with to decide if your procedure will be rescheduled without a new referral.